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Ticket Information

  • Early Bird: $577.80 each
  • Normal: $642.00 each
  • Members: $535.00 each
  • Additional fees may apply


  • Tue Apr 6 2021, 9:00am–5:00pm
  • Wed Apr 7 2021, 9:00am–5:00pm
  • Thu Aug 19 2021, 9:00am–5:00pm
  • Fri Aug 20 2021, 9:00am–5:00pm
  • Thu Dec 2 2021, 9:00am–5:00pm
  • Fri Dec 3 2021, 9:00am–5:00pm


All ages

Why do you reckon there is a need to evolve with the changing demands and expectations of your role as an Administrative Professional? In fact, do you seek to be a first-class business partner to your boss?

This workshop will develop and maximise your potential to be a productive and professional administrator, who is able to perform the job effectively and contribute to the success of your organisation.

After the workshop, you will be able to:
- develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
- motivate and improve your personal competencies to be a self-directed achiever
- develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
- learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive
- appreciate differences in people and be able to work in a diverse team

What you will learn
Management function
- Identify your role in management
- Set SMART Goals
- Use active verbs to write effective SMART goals
- Create an action plan
- Monitor progress

Managing People Skills
- Understand yourself and others
- Apply Ned Hermann’s Whole Brain Thinking® concept to communicate and relate with others
- Work as a team
- 5 secrets to build a better relationship with your boss

Managing the Office Function
- Develop office procedures for the following administrative functions:
Organising and processing mails
Dealing with visitors
Sourcing, negotiating and purchasing goods and services
Managing and controlling office stock
Handling petty cash, estimating costs and monitoring expenditures
Security and confidentiality
Workplace health and safety issues

Developing your Critical Thinking Skills
- What is critical thinking skills?
- Positive attitude for strong critical thinking: COOL technique
- Characteristics of critical thinkers
- Understanding the eight elements of thought
- Three thinking strategy: The ORA Rule

Developing your Professional Competencies
- Importance of asking questions
- Listening skills
- Emotional intelligence
- Building your self confidence
- Self-motivation for success

Who should attend?
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.

Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

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