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Ticket Information

  • Early Bird: $363.80 each
  • Normal: $417.30 each
  • Members: $321.00 each
  • Additional fees may apply


  • Tue May 18 2021, 9:00am–5:00pm
  • Tue Sep 21 2021, 9:00am–5:00pm


All ages

Has writing an email ever got you scratching your head, trying to figure out how best to make your reader understand you from the get-go? Does this take up too much of your time?

Succeed at work by improving on your email writing techniques. Save time, build relationships and communicate effectively with the people you work with by mastering the language and strategies of effective email writing.

After the workshop, you will be able to:
- write clear and well-structured professional emails
- save time by communicating appropriately from the outset
- create a positive impact with your customers, suppliers and colleagues
- avoid frustrating others with email overload
- write with impact and capture your reader’s attention

What you will learn
Importance of email writing
– Why email?
– Determine when and why to choose email as your method of communication

Basics of email etiquette

Structuring your emails
– What does an effective business email look like?
– How to structure your emails and deliver your message
– Who are you writing to? Consider your audience and the outcome you hope to achieve

Organising your content
– Avoid verbose and wordy emails

Be aware of tone
– Are you concise enough without being unhelpful or offensive?
– Choice of words

Punctuation essentials
– Avoiding grammatical, punctuation and spelling mistakes

Who Should Attend?
Working professionals who need to know how to write effective, clear and concise emails.

This course takes an interactive and hands-on approach with mini-lectures, group discussions, pair work, writing tasks, peer editing and trainer feedback.

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