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Ticket Information

  • Early Bird: $363.80 each
  • Normal: $417.30 each
  • Members: $321.00 each
  • Additional fees may apply


  • Thu May 20 2021, 9:00am–5:00pm
  • Thu Sep 9 2021, 9:00am–5:00pm


All ages

Who would not wish to work in an organisation that is free of disagreement and conflict? As much as we might fear conflict, we know that it is inevitable. In fact, conflict can unveil unexpected benefits such as better ideas, better understanding and better working relationships, if we learn to engage and handle it well.

How you resolve each conflict will depend on its nature and those who are involved. If you want to achieve greater success working with people, be it face-to-face or remotely, you need to get on top of conflict resolution fast, and you can reduce workplace conflict through coaching and training. Come and join us for this workshop to develop your conflict management skills.

After the workshop, you will be able to:
- identify different styles of conflict management
- examine the strengths and weaknesses of various options of conflict resolution
- apply conflict resolution skills and strategies through a workplace context
- learn and practice relevant communication skills in relation to conflict resolution

What you will learn:
Introduction to Conflict Resolution
- What is Conflict
- 5 Stages of Conflict
- What is Conflict Resolution

Understanding Workplace Conflicts
- Conflict Iceberg
- 5 Common Workplace Conflicts and Its Impact
- Conflict Management Styles (using Thomas Kilmann model)
- Conflict Resolution Skills and Strategies

Understanding what matters
- Rediscovering Communication
- Knowing Self and Others
- Resolve Conflict like a PRO using ADORE Process

Acknowledge that the conflict exists
- Describe the difference
- Obtain clarification about the issue and each other’s perspective
- Reduce defensiveness
- Explore options / solutions

Who Should Attend?
This programme is for everyone who wants to resolve conflict like a PRO.

This is a highly interactive workshop with mini-lectures, self-exploration activities, small group discussions, presentations, workplace activities and video-clips. Participants are expected to contribute actively to achieve maximum learning impact.

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