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Ticket Information

  • Early Bird: $695.50 each
  • Normal: $759.70 each
  • Members: $652.70 each
  • Additional fees may apply


  • Fri Jun 5 2020, 9:00am–5:00pm
  • Wed Sep 9 2020, 9:00am–5:00pm
  • Thu Sep 10 2020, 9:00am–5:00pm
  • Wed Dec 2 2020, 9:00am–5:00pm
  • Thu Dec 3 2020, 9:00am–5:00pm

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All ages

An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment.

Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.

After the workshop, you will be able to:
- Understand what is a "difficult" person and why there's a need to address these difficult people
- Understand the 4 basic behavioural styles of people
- Understand the different classification of difficult people and how to work with them
- Master strategies to help cope with different personalities
- Know what you can do to prevent yourself from being a difficult person to others

What you will learn:

- What is a "difficult" person?
- What are the causes?
- Some thoughts about difficult people

Styles and Understanding Behaviour
- What is behaviour
- Understanding the 4 styles of behaviour
- Understanding the intent under each style of behaviour
- The different approaches to dealing with difficult people

Working with the Different Types of Difficult Personalities
- The Tank
- The Know-It-All
- The Whiner
- The Negativist
- The Grenade
- The Think-They-Know-It-All
- The Super Agreeable Person
- The Indecisive Person

Strategies to Cope with Different Personalities

Ways to Ensure We Are Not the Difficult Person Ourselves

Who should attend?
Executives and administrators who need to work with different types of people.

Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

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