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Wed Mar 7 2018, 9:00am–5:00pm
Tue Jun 19 2018, 9:00am–5:00pm
Tue Sep 4 2018, 9:00am–5:00pm
Wed Dec 12 2018, 9:00am–5:00pm

Where: SMU - School of Economics & Social Sciences, 90 Stamford Road, City Hall, Singapore

Restrictions: All ages

In today’s fast-paced economy, “change is the only constant”! As a result, the ability of employees to anticipate and solve problems quickly will directly contribute to the success of organisations.

Problems that are left unresolved may snowball into bigger problems. Therefore, good problem-solving skills can not only directly improve productivity levels, but also harmony and teamwork amongst staff members. Creative problem solving also creates new business opportunities and helps to differentiate your products/services from your competitors.

Be introduced to cognitive biases that affect the decision-making process, and the common issues of group decision-making. At the same time, this course will prepare you to be more effective and make better decisions in a dynamic work environment.

After the workshop, you will be able to:
- improve problem solving and decision-making skills
- apply creativity techniques to generate great solutions
- choose the best solution using objective criteria
- be aware of biases in group decision making and apply ways to counter them
- evaluate and enhance the solution

What you will learn
Effective Approach To Problem Solving
- Avoid 4 common mistakes in problem solving and decision making
- Structure for faster problem solving and better decision making

Define Your Desired Result
- Achieve clarity by defining the desired end-result
- Determine the critical success factors and strengthen the factors

Generate Creative Solutions
- Power of divergent and convergent thinking
- Learn five creative thinking tools to brainstorm new ideas

Choose The Best Solution
- Establish effective way to evaluate alternative solutions
- Analyse and rank alternative solutions

Understand Biases When Making Decisions
- Understand the 4 common biases during decision making
- Strategy to reduce the biases and improve quality of decision

Enhance Your Solution
- Evaluating your ideas using 6 Thinking Hats
- Enhance your success using force field analysis

Who should attend?
Executives who have to solve problems and make decisions in their jobs.

The workshop is designed to deliver maximum results through experiential learning, fun and inspiring activities, case studies, role-play, videos, group discussions, self-reflection and translation into action plans that can be applied immediately at work.