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Wed Feb 28 2018, 9:00am–5:00pm
Tue May 8 2018, 9:00am–5:00pm
Fri Aug 24 2018, 9:00am–5:00pm
Tue Nov 27 2018, 9:00am–5:00pm

Where: SMU - School of Economics & Social Sciences, 90 Stamford Road, City Hall, Singapore

Restrictions: All ages

Being assertive is to project self-confidence and handle difficult situations amicably to achieve win-win outcomes. By understanding the needs and rights of both parties, one will be able to manage difficult people and situations professionally. On the contrary, non-assertive styles may morph into passive or aggressive styles which may aggravate the situation.

After the workshop, you will be able to:
- master the foundation of assertiveness
- learn techniques of developing assertiveness
- make use of methods to handle difficult people professionally
- manage conflicts amicably to reach win-win outcomes

What you will learn
Be Assertive, Not Aggressive
- Myths and truths about assertiveness
- Why being passive or aggressive may not solve the problem

Develop Assertiveness
- Understand the foundation of assertiveness
- Practical techniques to develop assertiveness

Delivering Assertive Communication
- Language patterns and powerful words to portray assertiveness
- Receiving and dealing with criticism professionally

Handle Difficult People
- Understanding different personality styles and how to interact with them
- Techniques for saying no without offending others

Handle Conflict Situation
- Understand the needs and wants of others during conflict situation
- Strategies to achieve win-win outcomes to resolve conflicts

Who should attend?
Everyone who wants to develop their assertive skills to achieve business success.

The workshop is designed to deliver maximum result through experiential learning, video, actual workplace case studies, group discussions, self-reflection and translation into actual action plan that can be applied immediately at work. Participants will be introduced to the concepts followed by discussions of workplace issues, and practical activities to reinforce learning and application of knowledge.