A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written.

This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies to convey meaning effectively, build rapport with readers and improve the readability of email messages.

After the workshop, you will be able to:
- write clear, concise and courteous emails in a professional way
- use appropriate tone and language to communicate meaning effectively
- present information in a reader-centric manner

What you will learn
Common Problems in Email Writing

Formatting Workplace Email
- salutations and closings
- email signature

Analysing Readers and Context
- readers
- distribution lists
- subject line

Organising Contents
- use of paragraphs
- listing, sub-headings and tables
- writing plans

Use Correct Language and Appropriate Tone
- formal and informal language
- plain English
- rapport building
- positive words
- concise messages
- active and passive voice

Reviewing Email Etiquette

Who Should Attend?
Executives and administrators who in the course of his or her work need to correspond through emails.

Methodology
This course takes an interactive and hands-on approach with mini-lectures, group discussions, writing tasks, peer editing and trainer feedback.